What ‘SHUSH’ stands for:

S-how you care

Focus on the other person, make eye contact, put away your phone.

H-ave patience

It may take time and several attempts before a person is ready to open up.

U-se open questions

Use open questions that need more than a yes/no answer, and follow up with questions like "Tell me more".

S-ay it back

Check you’ve understood, but don’t interrupt or offer a solution.

H-ave courage

Don’t be put off by a negative response and, most importantly, don’t feel you have to fill a silence.